Trouble Shooting the Line Modem

'No Dial Tone' Alarm

1. Verify that there is a line by using a phone connected to the phone jack.

2. Perform PHONE LINE VOLTAGE test, (SYSTEM – Technician Tools – Test – Phone Line). Voltage should be above 40 V (normally it is 48 V or more).

3. If it is above 40 V, connect a regular phone for testing.

4. If the line is not operating, check with your service provider.

5. If the line is operational, perform power cycle for Communicator (turn device off and then back on). Allow a few minutes until the Communicator recovers.

Dial Out is not Functioning

1. Insert extra delay by adding commas (refer to Configuring the Dial Delay).

2. If you have an ADSL modem on the same line, verify that your ADSL line filter meets your service provider’s specifications (high quality line balanced).

3. Contact technical support.