RMA Procedure

To initiate the RMA process, please contact Munters Customer Support and open a Zendesk ticket. The assigned agent will help you get the RMA Number. You must include a printed copy of the Zendesk ticket with the RMA number in all packages shipped to Munters. Munters is only responsible for packages with an RMA number

Dealer Responsibility

The customer is responsible for:

• Filling the RMA form in the Zendesk ticket
• Shipping Products to Munters must be in the original or protected box (PCBA must be in an ESD-protected bag)
• A packing list of all returned items. Do not mix units under warranty and not under warranty in the same RMA
• Update Zendesk ticket with shipping tracking number
• Dealer is covering the shipping costs to Munters

Munters Responsibility

 Munters is responsible for:

• Repairing or replacing products that are under warranty
• Munters is covering shipping costs to return the product to the customer

Warranty Coverage

Products that are under warranty will be repaired or replaced free of charge. 

Products that are not under warranty will be repaired for a fee of $110

CommBox and Communicator's testing and minor repair cost: $110. Major repair costs $150

For units that cannot be repaired, an update will be sent to the customer

Warranty Period: The warranty period for all products is one year

Non-Covered Items

The warranty does not cover the following items:

• Damage caused by misuse, installation, or neglect
• Damage caused by an accident or by unauthorized repairs
• Normal wear and tear
• Using an installer who is not a certified electrician
• ESD damages in the field
• Controllers that were *changed by customers. (Unless the malfunction proved to be the cause by production failure)

*The Meaning of Changed: Repair and/ or replacement of card/ LCD/ mechanic that were not made by Munters production

Contact Information: For more information, please contact us via the Customer Support Zendesk System

Abandoned Products: If a customer does not claim the product and pay all charges due within ninety (90) days after being notified by Munters Customer Support, Munters will consider the product abandoned. Munters may dispose of the customer’s product in accordance with applicable provisions of law